Passing a traveler that is assigned to you to another agent

If you have assigned a traveler to yourself and you want to pass them to another agent, click the “Unassign” button on the upper right of the conversation window. The traveler is not dropped back into the Agent Assist queue.

Felicia Schneiderhan

Felicia wears many hats. She is cofounder and CEO at 30SecondstoFly with a background in economics and journalism. She is savvy in all things media and a passionate communicator. Before founding 30STF she invented a new hair styling tool for which she built a supply chain from China to Lithuania. Felicia loves to explore and is an incurable travel addict.

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