Recently added features

Set up a new traveler account in the Claire Booking App

In order to set up a traveler account in the Claire Booking App you need to be invited by your company to join Claire. If you haven’t gotten a signup link yet, ask your company to provide you one. Click on the signup link, or copy and paste it into your browser and open the […]

How to assist your travelers in Copilot mode

Claire operates in two different modes: Autopilot and Copilot. In Autopilot Claire takes care of the entire traveler interaction from start to finish. In Copilot mode she will select trip options for the traveler and send them to an agent for review before they are being sent to the traveler. For travelers that are using […]

Switch between Auotpilot and Copilot mode

Claire operates in two different modes: Autopilot and Copilot. In Autopilot Claire takes care of the entire traveler interaction from start to finish. In Copilot mode she will select trip options for the traveler and send them to an agent for review before they are being sent to the traveler. For travelers that are using […]

Passing a traveler that is assigned to you to another agent

If you have assigned a traveler to yourself and you want to pass them to another agent, click the “Unassign” button on the upper right of the conversation window. The traveler is not dropped back into the Agent Assist queue.

Monitor ongoing conversations between the Claire A.I. and your travelers in real time

If you want to observe an ongoing automated conversation between the Claire A.I. and your travelers, you can do so by logging into the Claire Chat Center. Click on the blue Automation queue in the upper right. Now you see all the travelers that are currently conversing with Claire. Hover over a traveler to see […]

Search for a traveler or company in the Chat Center

If you want to look up information about a traveler or a company, or change their automation or access settings, log in to the Chat Center and click on the search bar in the upper part of the screen. Make sure that you select either “Company” or “Traveler” from the dropdown menu next to the […]