Unleash the full power of chat with A.I.
Start automating your customer conversations by simply routing chats to our A.I. agent Claire who either completes the task or transfers to your live agents for the finishing touch.
As a Co-pilot Claire does your agents’ groundwork so that they can fulfil their customer requests with unprecendented speed.
Haven’t added chat to your channel, yet? Learn more about our GDS-integrated chat center.
Acquired by American Express Global Business Travel
Automatically Fill Case Data & Suggest Answers
1 The traveler reaches out, Claire responds instantly
As a Co-pilot Claire assists your agents in gathering all parameters from the customer. She chats with the traveler on the channel of their choice with a lightning fast response time of less than one second.
2 Claire suggests personalised itineraries to the agent
Based on the customer request, their preferences, travel policy and booking history Claire suggests personalised travel options to the agent.
The agent sees the customer conversation, parameters extracted and A.I. suggested itineraries. The agent can either send the itineraries right away, or choose to make modifications to them.
3 The agent is free to customise trip options for the traveler
Claire is connected to all GDSs. The agent can easily create a PNR in the terminal and add it to the customer conversation in the Claire dashboard.
The agent has the option to add custom descriptions to each itinerary.
4 The traveler receives beautiful itineraries in chat
The customer receives beautifully presented and personalised trip options that they can book right from the chat. No back and forth with the agent needed, unless the traveler wants to.
An unprecedented customer experience
Your travelers enjoy lightening fast assistance
Claire responds in less than one second
A personalised self-service experience they can find nowhere else
Claire learns your traveler's preferences and booking habits
Self-service and agent assistance become one consistent experience
Seamless handover between Claire and your agents
Boost agent productivity 5x
Free up 50% of your agents’ time
Automate their most repetitive tasks
Let your agents focus on building relationships
Enable them to excel with your high touch customers
Remain in control 100% of the time
Your agents oversee all of Claire’s conversations in real time