Unleash the full power of chat with A.I.
As a Co-pilot Claire does your agents’ groundwork so that they can fulfil their customer requests with unprecendented speed.
On Auto-pilot Claire assists your customers from start to finish. Self-service has never been so conversational and personalised.
Haven’t added chat to your channel, yet? Learn more about our GDS-integrated chat center.
These clients are already using Claire to delight their travelers:
Automatically Fill Case Data & Suggest Answers
1 The traveler reaches out, Claire responds instantly
As a Co-pilot Claire assists your agents in gathering all parameters from the customer. She chats with the traveler on the channel of their choice with a lightning fast response time of less than one second.
2 Claire suggests personalised itineraries to the agent
Based on the customer request, their preferences, travel policy and booking history Claire suggests personalised travel options to the agent.
The agent sees the customer conversation, parameters extracted and A.I. suggested itineraries. The agent can either send the itineraries right away, or choose to make modifications to them.
3 The agent is free to customise trip options for the traveler
Claire is connected to all GDSs. The agent can easily create a PNR in the terminal and add it to the customer conversation in the Claire dashboard.
The agent has the option to add custom descriptions to each itinerary.
4 The traveler receives beautiful itineraries in chat
The customer receives beautifully presented and personalised trip options that they can book right from the chat. No back and forth with the agent needed, unless the traveler wants to.
Turn chat into a personalised self-service experience
You always stay in control
Seemless handover from A.I. to agent
While the traveler chats with Claire, your agents can monitor the conversation in real time. With one click an agent can turn off Claire and take over the customer chat themselves. If a traveler requests to speak to an agent, Claire notifies your team to take action.
Ready to delight your customers with A.I.?
Let's discuss how Claire can make a difference to your business
An unprecedented customer experience
Your customers enjoy lightening fast assistance
Claire responds in less than one second
A personalised self-service experience they can find nowhere else
Claire learns your travelers preferences and booking habits
Self-service and agent assistance become one consistent experience
Seamless handover between Claire and your agents
Boost agent productivity 5x
Free up 50% of your agents’ time
Automate their most repetitive tasks
Let your agents focus on building relationships
Enable them to excel with your high touch customers
Remain in control 100% of the time
Your agents oversee all of Claire’s conversations in real time